Privacy Policy

1. Introduction

Welcome to jya99. We are committed to protecting the privacy and security of every user who accesses our platform. This Privacy Policy sets out in clear, formal terms how jya99 collects, processes, stores, and safeguards personal information when you use our website, mobile platform, and related services available at jya99.asia.

By accessing or using the jya99 platform, you confirm that you have read, understood, and agreed to the terms described in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue use of our services immediately. This policy applies to all registered players, visitors, and users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

2. Information We Collect

jya99 collects personal data only to the extent necessary to provide our services, comply with applicable regulations, and maintain a secure gaming environment. The categories of information we may collect include:

• Identification data: full name, date of birth, nationality, and government-issued identification details provided during account registration.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: transaction records, deposit and withdrawal history via payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Technical data: IP address, browser type, device identifiers, operating system, session data, and cookies collected automatically when you use the platform.
• Behavioural data: gameplay history, wagering patterns, time spent on platform, game preferences, and interaction logs with customer support.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly required for legal compliance purposes.

3. How We Use Your Information

The personal information collected by jya99 is used solely for legitimate operational, legal, and service-improvement purposes. Specifically, we use your data to:

• Verify your identity and age to ensure compliance with the 21+ age restriction applicable to all users.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, and other supported payment channels.
• Provide access to casino games, cricket betting, slots, live dealer tables, and all other platform features.
• Send account-related communications including transaction confirmations, security alerts, and promotional offers where you have opted in.
• Detect and prevent fraud, money laundering, and other illegal activities, in line with responsible gaming obligations.
• Improve our platform, personalize user experience, and analyse aggregate usage patterns to enhance our services over time.

4. Cookies and Tracking Technologies

jya99 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device that enable us to recognise you, remember your preferences, maintain your session, and gather statistical data about platform usage.

You may configure your browser to decline cookies; however, doing so may limit your ability to access certain features of the jya99 platform. By continuing to use our site without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

5. Sharing of Your Information

jya99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share data under the following strictly limited circumstances:

• Service providers: trusted third-party vendors (such as payment processors, KYC verification partners, and IT infrastructure suppliers) who are contractually bound to handle your data securely and solely for the purpose of delivering our services.
• Legal authorities: regulatory bodies, law enforcement agencies, or courts when disclosure is required by applicable law, court order, or governmental request.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same data protection obligations.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards. We do not permit them to use your personal data for their own purposes beyond the scope agreed with jya99.

6. Data Security

jya99 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. Our security infrastructure includes SSL encryption for all data transmissions, secure server environments, and routine vulnerability assessments.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is entirely infallible. In the unlikely event of a data breach that affects your personal information, jya99 will notify affected users and take prompt remedial action in accordance with our internal incident response procedures.

7. Data Retention

jya99 retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. For active accounts, data is retained for the duration of your relationship with us. Upon account closure, we retain relevant records for a minimum period as mandated by financial and regulatory compliance obligations.

Once the retention period expires and there is no legal basis for further processing, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

8. Your Rights

As a jya99 user, you hold the following rights with respect to your personal data, subject to applicable legal restrictions:

• Right of access: you may request a copy of the personal data jya99 holds about you at any time.
• Right of rectification: you may ask us to correct or update any inaccurate or incomplete personal data we hold.
• Right of erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, please contact our Data Protection team using the contact details provided in Section 10 of this policy. We will respond to all verified requests within a reasonable time frame.

9. Third-Party Links and Services

The jya99 platform may reference or incorporate services from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. While we take care in selecting reputable partners, jya99 is not responsible for the privacy practices or content of external platforms. We encourage you to review the privacy policies of any third-party services you interact with independently of jya99.

10. Age Restriction and Minor Protection

jya99 operates strictly as a platform for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. All account registration processes include age verification steps to enforce this restriction. If we become aware that a minor has provided personal information to us, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child may have registered on the jya99 platform are urged to contact us immediately via the email address listed in Section 10. We take the protection of minors extremely seriously and will act without delay upon receiving any such notification.

11. Changes to This Privacy Policy

jya99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of jya99 after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jya99 handles your personal data, please reach out to our support team. We are committed to addressing your enquiries promptly and transparently.